Return Policy & FAQ
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Your satisfaction is very important to us. We value our customers and we will work with you to resolve any dissatisfaction. Please contact us about any problems or concerns within 7 days upon receiving your order. Please read the following return policy to ensure your return is able to be accepted.
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Online Purchases
Returns and exchanges are accepted within 30 days from when your order shipped. Fabric must be returned in the same condition it was shipped. For missing or damaged product, please contact us within 7 business days of receiving your order.
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Products not eligible for return include:
Books and patterns
Clearance & Remnant items
Fabric cuts less than 1 yard in length
Fabric and yarn that has been cut, washed, sewn, or otherwise altered, including carrying a smoke odor
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Refunds will be processed once the product has been received. Shipping charges will be refunded only if there has been an error on our part. Please contact us beforehand with any questions to ensure a smooth return process.
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FAQ
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Are my online payments secure?
Buy with confidence with our secure online payment services.
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Do you have a physical store?
We are an online business only, we do not have a traditional brick and mortar store.
How much does shipping cost?
When you put an item in your shopping cart, it will show you the shipping charges for that item, as you add items to your shopping cart, the postage cost will change to reflect the cost of postage for the additional items. When purchasing multiple non-fabric items, please contact us for combined shipping to save on postage.
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When will my order ship?
Over 90% of our orders ship out in 1-2 business days (we do not process orders on Saturday or Sunday). If there is a problem with your order or we are short of yardage, we will contact you!
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Shipping Exclusions for Over-Sized Items
Alaska, Hawaii, U.S. Territories and APO/FPO addresses, you will have to contact us for the shipping cost on over-sized items.
Over-sized items are products that are larger than usual and more costly to ship. These products include - but are not limited to:
Faux Fur
Canvas
Packaged batting in Full, Queen, or King size
Home decorating fabric
Rulers over 25" in either length or width
Cutting mats over 20"
Quilting Frames
Other large items
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Do you ship internationally?
Due to the high cost of shipping - we do not ship internationally. Contact us if you would like a postage estimate on a certain item. Canada residents are welcome to inquire, if you do want to make a purchase. Shipping would be via USPS First Class International or USPS Flat Rate Envelopes or Flat Rate boxes - depending on amount and size of the purchase.
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CONTACT US
See top of the page - click on 'Contact Us'.